Consumer ombudsman to change complaints process

Ombudsman Services is launching a new service that will accept all consumer complaints.

The newly created consumer ombudsman will be able to receive complaints relating to the conduct of sectors that don’t have a current ombudsman. This includes retail, home maintenance, improvement or installation services, second-hand cars, car repairs and car servicing. The ombudsman is for any unresolved complaint a consumer has with an organisation, meaning that all internal complaints processes must have been attempted.

Consumers are able to register complaints with the consumer ombudsman regarding goods and services bought after 1 January 2015

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